Return policy:
We accept returns only on merchandise in which the items are unused, unworn with tags attached. Please keep the tags attached, original packaging & your receipt because you will need these in order to do any return/exchange. Worn or damaged returns will not be accepted.

All returns must be shipped within 10 days (post-dated) from the ship date and are eligible for a full refund (less shipping charges, unless it was our error) and/or exchange. Returns received within 10-30 days (post-dated) are only eligible for an exchange or store credit. No returns will be accepted after 30 days (post-dated) from the purchase date unless authorization was given by a customer service representative. If you need to contact a customer service agent please email us at customerservice@mauinix.com.

**Note** No returns or exchanges accepted after 30 days. ALL ladies swimsuits, sale items, sunglasses & watches are final sale.

Exceptions to our return policy:
Gift Cards may not be returned
Surfboard sales are final and cannot be returned unless damaged upon receipt.
Underwear must not be worn and have original tags intact.
Footwear must be in new condition (no wear on the inside or outside) unless defective.
All Sector Nine sales are final and cannot be returned unless damaged upon receipt.
All sunglasses & watches are not returnable/exchangeable
All ladies swimsuits are final sale
Special Sale/Clearance items are final sale

It's simple! Just box up the merchandise you wish to return (unused, unworn, unwashed with tags attached), a copy of your receipt, a letter with your request detailing all information, and a daytime phone number where you can be reached. We ask that all online and out of state returns and exchanges be shipped to our corporate office. In-store purchases can be returned at any of our store locations.

Maui Nix Surf Shop
Attention: Customer Service
717 N. Atlantic Ave.
Daytona Beach, FL 32118

All returns and exchanges are done at the manager's discretion. The product must be in new condition: unused, unworn, unwashed, with tags attached and a copy of your receipt included.
Once we receive the item(s) you would like to return/exchange we will contact you by email or phone for additional information. For exchanges return shipping cost will vary depending on weight and destination.

Exchanges and returns must take place within 10 days of leaving our warehouse. This means your return package must be postmarked within 10 days of the date that the original package was shipped. Any special conditions made for the purchasing customer must be noted on the customer's receipt by a customer service agent. Also, please note shipping is non-refundable if an error was not made on your shipment. Allow 2-4 weeks for processing and return delivery. If at any time you have questions or problems with an order or product, please contact the Maui Nix Customer Service department by e-mail at customerservice@mauinix.com. We will email you when returns and/or exchanges are made. If requested, we will be happy to mail you a copy of your return credit card receipt. Please allow up to 2 billing cycles from this date for credits to appear on your credit card account.

If you received damaged or incorrect merchandise please email us within a week of receipt. A customer service representative will either telephone or e-mail you back in order to determine if we made a mistake or if the damaged product can be exchanged. Generally, we are very happy to exchange the damaged product as long as it was damaged in transit. We will credit your card for the return postage when the package arrives back in our warehouse.

We will email you when returns and/or exchanges are made. If requested we will be happy to mail you a copy of your return credit card receipt. Please allow up to 2 billing cycles from this date for credits to appear on your credit card account.

Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two billing cycles after your credit is applied for it to post to your account.

We are aware that a lot of our customers are visiting our stores from out-of-state. Returns/Exchanges are available through the mail. Please contact a customer service representative by emailing customerservice@mauinix.com for more information. Our return policy does apply. You will need to contact a customer service representative before 10 days of the original receipt.